ADMINISTRATIVE:

Junior or Intermediate Administrative Assistant: Primarily uses office-suite software for a wide range of word processing, spreadsheet and presentation projects. Fields telephone calls, sets up filing systems and organizes workflow. Aids other assistants during peak work periods as needed. May work for multiple supervisors.

Senior Administrative Assistant: Position requires similar but stronger skills and more extensive experience as an Administrative Assistant. Supports senior management, supervises and trains other support staff.

Executive Assistant: Professional assistant who performs top-level administrative duties for executive management. Arranges meetings, travel and telephone or videoconferences, screens calls, and prepares financial reports and operational presentations. Requires strong computer and Internet skills as well as excellent interpersonal skills, project management experience and flexibility.

Marketing Administrative Assistant: An Administrative Assistant who supports a marketing department exclusively. Assists with trade shows and event planning, creates or updates online and offline presentations, tracks budgets and expenses and communicates with outside marketing firms and agencies.

Word Processing Operator: Performs sophisticated word processing projects. Creates graphics, imports spreadsheets, charts and other files, is familiar with Dictaphone and copy-typing, handles styles and advanced formatting and troubleshoots integration issues.

Legal Administrative Assistant : Professional assistant who performs top-level administrative support to legal professionals including lawyers, paralegals, legal clerks, etc. Arranges meetings, travel and telephone or video conferences, screens calls, and creates/revises legal documentation. Requires strong computer and Internet skills as well as excellent interpersonal skills, familiarity with legal terminology and flexibility.

 

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RECEPTIONIST:

Receptionist/Switchboard: Welcomes vendors, customers, job applicants and other visitors. Handles incoming calls, performs general administrative duties and arranges for transportation services when needed. May also assist other administrative staff with overflow work.

Executive Receptionist: Performs similar duties as Receptionist but works exclusively for executive area of company. Welcomes important clients and vendors, may arrange executive meetings and travel.

Front Desk Coordinator: Manages the company's lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers. Ensures completion of paperwork, sign-in and security procedures. Handles special administrative projects, as well as overflow work. A highly professional demeanor is required.

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OFFICE SERVICES:

Mail Assistant: Sorts and distributes incoming and outgoing mail. Operates manual and electronic mailing equipment.

General Office Assistant: Performs general clerical tasks. Operates basic office equipment. Sorts and routes incoming materials. May require computer and data entry skills.

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DATA ENTRY:

Data Entry Specialist: Inputs numeric and/or alphanumeric information from a variety of sources into a computer database. May take customer orders and enter them into a pre-established tracking system.

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CUSTOMER SERVICE:

Customer Service Specialist: Handles customer questions and concerns. Performs data entry and uses software programs. May also require research skills to troubleshoot customer problems. Excellent communication abilities are essential. May work in a call-center environment.

Senior Customer Service Specialist: Same duties as Customer Service Specialist but with stronger work experience in each function. Additional duties may include proactive communication with customers and clients (via telephone, email or regular mail), managing database records, drafting status reports on customer service issues and supervising staff.

Market Researcher/Telemarketer: Performs outbound calls to conduct research studies or outbound cold call selling.

 

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FINANCIAL BANKING/SECURITIES BROKERAGE/MUTUAL FUNDS:

Financial Industry Professionals: Such as Sales Assistants, Financial Processors, Back-office and Front-line support positions and many more. Positions range from junior to senior level management.

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HUMAN RESOURCES:

HR Professionals: Such as HR assistants, recruiters, training development coordinators, generalists and many more. Positions range from junior to senior level management.

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